Question

.TAX FILE CORRUPTED?

Forum|Forum|6 years ago
February 6, 2020
4 replies
0 views

I have tried multiple times to download a .tax2019 file from the online program to my computer and open it with my desktop version. EVERY single time it says the file is corrupted. Why? or do I need to do something else??

TurboTax Home & Biz Windows

Critter

Employee

Try using a different browser like Chrome.

C

C1V2B3

I am using chrome and I have the same problem.

SteamTrain

Employee

@C1V2B3

Again....

_____________________

One of the SuperUsers has reported that as a problem ( @DoninGA ..........corrupted .tax2019 datafile) when downloading in certain ways.

If you are downloading from the Documents Home page...the file is corrupt.

IF you get back inside your tax file, and download it instead from the popup menu at:

<Tax Tools <<Tools Then the file is OK.

_______________________________________

..another thing, make sure you download only to your system hard drive.....then if you want to put it on another storage device...copy that file form your hard disk.

Or...call Customer Support for their advice:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

SteamTrain

Employee

@TSPOONHCE @Critter

One of the SuperUsers has reported that as a problem ( @DoninGA ..........corrupted .tax2019 datafile) when downloading in certain ways.

If you are downloading from the Documents Home page...the file is corrupt.

IF you get back inside your tax file, and download it instead from the popup menu at:

<Tax Tools <<Tools Then the file is OK.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

T

TSPOONHCEAuthor

Thank you! Takes some work to get a screen with the tool menu to show up (at least for me) and that download worked!!

SteamTrain

Employee

Great.

Yeah, once you have already filed, you have to hit the "Add a State" to get back in...even tho adding a state isn't really what you are doing. (I really should have included that)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

A

Aleightley

I Loaded and filed my Federal return. When I tried to amend my return the file appears corrupted and keep getting bug issue

Critter

Employee

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

R

rseago0806

It has to do with your computer and all security nonsense people feel like they have to put on their computer. ALL YOU NEED IS WINDOWS SECURITY. all that other crap blocks certain kinds of files and though a download like Turbo Tax may work, later you will find something is wrong because the security blocked a certain file that you need. get rid of all that unneccasry stuff on your computer, NO VPN, download the program and be free.

G

grok_23

My original TurboTax download from Amazon somehow...the software did not get titled correctly (?); consequently, when I attempt to SAVE>File to Ronald Bayhan 20 or Tax Return 20, the system tells me: The document "Untited" could not be saved as "Ronald Bayhan 20". You can duplicate the document or discard your changes to close it." Is there a pathway to correct my blunder? Thanks

VolvoGirl

Employee

Sounds like you are on Mac? Yes Duplicate it or change the file name in you Documents after you close Turbo Tax. @macuser_22

macuser_22

Employee

"Untitled" sounds like you stared a new tax return and did not either transfer 2019 data to it or enter your personal information prior to trying to save it.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**