Question

Tax Year Prior to 2020: Can I get a phone # to contact a representative from the irs

Forum|Forum|6 years ago
July 31, 2019
2 replies
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TurboTax Free Edition Online

DoninGA

Employee

TurboTax support does not have a phone number. Use their contact website and you can get a callback.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

DoninGA

Employee

To contact the IRS -

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

A

AFalRN83

After following steps given it says they can't process my call due to high call volumes and try again at a later time or next buisness day 🤦‍♀️

S

shelly71191

Thank you! It works ***only thing though*** once you get to the end of your script after hitting option 2 it gives you like 5 additional options when you click other it rings 2x but then states "Due to a high volume of calls for the option you chose it is too busy call back later". I am going to try all 5 options see if I can get someone. Hope my tip helps you all also after hitting option 2 the last step in this script it does not automatically transfer you to a representative there are still additional options after that.