Tax Year Prior to 2020: I would like to talk to someone

I’d like to talk to customer service about and issue not a specialist. Irs.gov says my refund was sent to my ‘bank’ account(went with the pre-paid visa option filing free edition) and have yet to have received Visa card from you guys and when I try to call support the recording give me the run around and offers me one of the paid editions to talk to someone. Shouldn’t have to pay to talk to someone about an issue like this I don’t need a tax specialist.

@Mzglo54 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

TurboTax accounts cannot be deleted, but you can abandon the account if you do not plan to use TurboTax any more. Or are you asking about  how to cancel an Advantage account?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

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@laser318 wrote:

Cant remember my password from last year when I filed with turbotax trying to get my aging from last year please help

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You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

1. Go to the account recovery page by clicking here:

TurboTax Account recovery

1. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
2. Follow the on-screen instructions.

Persons on a tax return are verified against what is on file with Social Security.  Sometime people have two middle names or two last names.  You can try a different combination if this is the case.  Sometimes Social Security may only use one of the last names or may think part of the middle name is part of a last name.  Also verify you are using the right social security number and the correct date of birth.

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@Mktilwic wrote:

I filed my 2019 federal tax and everything was fine until I had to put in my 2018 AGI and the IRS rejected it. Since I filed with turbo tax last I do not have the 2018 info saved. Is there any way to pull up last years and get my AGI.

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https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

The fact that you received checks for both your federal and state income tax refunds would seem to indicate that there might have been an issue with the direct deposit information you provided.

There could be other reasons, but only the IRS and your state taxing authority could tell you what those are.

Please see the TurboTax Help article “What if I entered the wrong bank account for direct deposit?” for more information.

For IRS contact information, please see IRS Phone Numbers in the IRS' Let Us Help You page.

You can use the following link to find options to contact a TurboTax agent, or click on the "Help" screen while logged in on Turbotax:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

The link below should help

TurboTax Card Help