You can either send in a paper return (which will be processed in the order received when the IRS re-opens), or wait for the IRS to re-open for assistance retrieving your IP PIN.

I realize neither option is fantastic, and both are going to result in delays. However, currently, with the IRS processing offices and live customer support both closed they are the only availble options.

It is not yet known when the IRS will re-open.

@Joanne81

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T

Truthllc

I'm going to find a way to blue some stuff up! I'm too poor and in need! I have an 84 year old grandmother but I can't get my stimulus check, which would help lot, because no one is helping people like me that need answers about the IP PIN problem!!!!

J

jrobinsonchicago

We are all in the same boat. Since some states have opened back up, try calling the local IRS offices in those states (even if it's not the state you live in).

macuser_22

Employee

ALL local IRS offices are closed due to the Coronavirus.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

K

Kirsten321

I do not have any credit cards and can't find my school loan number

macuser_22

Employee

@Kirsten321 wrote:

I do not have any credit cards and can't find my school loan number

You do not need a IP Pin to mail file. Just print, sign and mail your return and do not worry about the IP Pin.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

J

joeyegg1488

I do not meet the credit requirements to verify my identity

C

Cakkes22

So what do we do when it send u to the loan and credit options

G

gloriah5200

Unfortunately, if IRS sent you an IP PIN to use to verify your identity so you can file a return and they will know that you are filing it, not some imposter.

Even by filing a paper return, IRS will delay processing it until they have satisfied their requirements that you are the actual one eligible to use your ssn to file your return.

Here is some additional information about retrieving your IP PIN and explaining the process in examining your paper return if you file without it:

How to retrieve your IP PIN

If you file your return without your IRS assigned IP PIN:

IRS will reject your electronic return and you won't be able to e-file
IRS will subject your paper return to additional screenings to validate your identity, delaying any refund you may be due