Question

Taxes

Forum|Forum|6 years ago
July 2, 2019
1 reply
0 views

I can't access my turbo tax

TurboTax

M

mesquitebean

Employee

You wrote: "I can't access my TurboTax."

First of all, what product are you using--Online TurboTax or desktop software? If Online TurboTax, what edition?

Please describe what you mean. If you're using Online TurboTax, is it one of these?

Do you not remember the correct User ID and password? If not, we can tell you how to recover account access.

Or can you log in OK, but then it suddenly takes you back to the log-in screen in a loop? If that's the case, then try a different browser. Chrome appears to work for a lot of folks, but it's unpredictable which one might work.

Or do you mean you can't download/print a prior return because it asks you to pay to access?

G

Gary451

I purchase a Turbo Tax disc at a store. I have completed my taxes but just need to edit a change. This last time it won't let me in without a password. The program wants to ask me a security question but then posts no question

To find my password.