Question

taxes

Forum|Forum|3 years ago
April 30, 2023
1 reply
0 views

I purchased a tax kit from a well known department store it has everything I thought I needed to get my taxes done but I never inserted my keyactivation number and I don't want to pay double prices for the tax filing process
please help

TurboTax Deluxe Online

VolvoGirl

Employee

You probably bought the Turbo Tax Desktop CD/Download program? Did you install it? Looks like you ended up in the Online version by mistake.

Sorry you can't apply the Desktop CD/Download program purchase to the Online version. (The App is just a portal to the Online version.) They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.

To Continue in your Desktop program......

You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).