Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
L
lfieldsjr
February 8, 2020
Question

Taxes after the death of parent

  • February 8, 2020
  • 1 reply
  • 0 views

I have done my mother's taxes for several years and she is now deceased. The phone used to verfy identity is cut off. I am the administrator of her estate. How do I get in contact with turbotax to explain the situation?

    1 reply

    M
    mglauner
    February 8, 2020

    Sorry for your loss.

     

    If you have done your mom's taxes with TurboTax before, you must have a Sign In for her account.

     

    In TurboTax Online, click on 'Intuit Account' at the bottom left menu, and you can change the address, phone number, email, etc. for her account.

     

    When you EDIT her info in the My Info section, you can indicate 'I'm preparing this return for XXXX who has passed away' (screenshot). 

     

    L
    lfieldsjrAuthor
    February 9, 2020

    You can't sign in. I have checked the "prove your identity another way option" but it does nothing.

    T
    ThomasM125
    February 9, 2020

    You can contact us by phone at 1-800-446-8848 and an agent can assist you.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    TurboTax Sign In Widget
    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Terms & ConditionsAccessibility statement
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2022 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
    of Intuit Inc. Terms and conditions, features, support, pricing, and service options
    subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by
    C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    Accessibility

    TRUSTe nResult Certified e-File C-Level Security Certification