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The feds don’t have my 2020 return filed by TurboTax!

Forum|Forum|4 years ago
July 28, 2021
2 replies
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I have not received my refund and the irs website does not show my 2020 taxes as having been received although they were filed electronically thru TurboTax

TurboTax Online

Best answer by Critter-3

Once the IRS has the return there is nothing TT can do to help get it processed faster so you will get no help from them.

The IRS is seriously backlogged due to all the new tax laws and extra stimulus filings, as well as unprocessed 2019 returns left over from the COVID shutdown. Lots of other folks are still waiting (some since mid-February), so please continue to be patient.

Have you checked your status here: TurboTax and IRS ?

Although the IRS has processed and issued most refunds from e-filed returns around 21 days, because of the pileup caused by Covid, CARES Act, stimulus and the American Rescue Plan Act, some of the returns will require more time to review.

Several items can delay the processing of the 2020 return ... some of which are :

> unemployment

> repayment of the PTC

> stimulus credit on line 30 of the 2020 form 1040

> if you used the 2019 earned income for the 2020 EIC &/or CTC/ACTC

> if you have prior year balance dues or unfiled returns

> the info on the W-2 doesn't match what the employer sent in and/or the employer's W-2 is not yet on file

> a variety of other items that require humans to look at

Due to understaffing and over tasking at the IRS again this year many returns will be delayed for as much as months. The aging computer system is being over taxed trying to process millions of 2019 returns and 2020 returns (some of which will need extra processing this year due to the late tax law changes) AND putting out the third stimulus payments. If you want to vent to someone then contact your local congress person and demand they fund the IRS sufficiently so that they can hire enough people and update their computer systems to handle all of the demands made upon this agency. The IRS can only do so much with the continued reductions to their budget.

M

Mike9241

when did you e-file? did you receive an acceptance e-mail?

S

ShannonRAuthor

I have the email receipt of acceptance dated May 14th, 2021 which is why I'm so confused

M

mesquitebean

Employee

@ShannonR wrote:
I have not received my refund and the irs website does not show my 2020 taxes as having been received although they were filed electronically thru TurboTax

That IRS WMR tool can be quirky at times, but you do need to make sure you are using it correctly.

First, be sure you successfully efiled. Check that your efiled return was accepted for processing. If you used Online TurboTax, log in and go to the Tax Home and check the efile status.

If that confirmed it was accepted, here are some tips when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
Be sure you enter the correct SSN and filing status.
Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954

S

ShannonRAuthor

I used a disc to file and have the email acceptance from TurboTax dated May 17, 2021. I've tried the IRS website link a few times and just called the number you provided but same result. This has never happened before and I'm becoming more concerned that I cannot get direct help from TurboTax.

Thank you for trying!

Critter-3Answer

Once the IRS has the return there is nothing TT can do to help get it processed faster so you will get no help from them.

The IRS is seriously backlogged due to all the new tax laws and extra stimulus filings, as well as unprocessed 2019 returns left over from the COVID shutdown. Lots of other folks are still waiting (some since mid-February), so please continue to be patient.

Have you checked your status here: TurboTax and IRS ?

Although the IRS has processed and issued most refunds from e-filed returns around 21 days, because of the pileup caused by Covid, CARES Act, stimulus and the American Rescue Plan Act, some of the returns will require more time to review.

Several items can delay the processing of the 2020 return ... some of which are :

> unemployment

> repayment of the PTC

> stimulus credit on line 30 of the 2020 form 1040

> if you used the 2019 earned income for the 2020 EIC &/or CTC/ACTC

> if you have prior year balance dues or unfiled returns

> the info on the W-2 doesn't match what the employer sent in and/or the employer's W-2 is not yet on file

> a variety of other items that require humans to look at

Due to understaffing and over tasking at the IRS again this year many returns will be delayed for as much as months. The aging computer system is being over taxed trying to process millions of 2019 returns and 2020 returns (some of which will need extra processing this year due to the late tax law changes) AND putting out the third stimulus payments. If you want to vent to someone then contact your local congress person and demand they fund the IRS sufficiently so that they can hire enough people and update their computer systems to handle all of the demands made upon this agency. The IRS can only do so much with the continued reductions to their budget.