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March 22, 2021
Question

The final step to my return will not process. It keeps taking me back to review. It has been reviewed and payment information was entered.

  • March 22, 2021
  • 1 reply
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Need assistance

1 reply

LenaH
March 22, 2021

In your situation, it is recommended that you first log out of your TurboTax Online and delete your cookies.

 

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

 

You can also try using a different browser to finish your return. 

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