Skip to main content
April 1, 2024
Question

The following error when trying to file: "Hmm, looks like we hit a slight snag in this section..try later..." I tried different browers and the app. Same error.

  • April 1, 2024
  • 1 reply
  • 0 views
full message "Hmm, looks like we hit a slight snag in this section Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes."

1 reply

April 1, 2024

Sounds like your computer may be experiencing a loop.  Let's clear your cookies, history and cache' then reboot.

 

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Related Information:

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"