Question

The Instruction is incomplete on Retrieving the Tax Documents

I am not sure where and what to click if I am having trouble logging in or do not know my username or password; See attached screen shot:

Thank you

lee

You may want to start by clearing cache and cookies to see if that resolves the issue for you.

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I am using the Turbo Tax on my desktop, please help to provide the step by step instruction to clear the cache

Employee

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

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