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April 3, 2024
Question

The previous entered results didn't come back during updating

  • April 3, 2024
  • 1 reply
  • 0 views

I have completed my TurboTax 2023 entries and doing final review.  When I check my IRA entries with updating, I found the results come back not always the same as what I entered previously.  In particular, some IRA distributions are MRD but the results come back showing as non-RMD and vis versa.  After I correct that and save the return, however, when I did update again, the selected results became wrong again.  Is this normal?  I just don't want TurboTax kept the wrong entry.  Did anyone else have the same observation?  Please let me know.  Thanks!

1 reply

CatinaT1
April 9, 2024

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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fuyunlingAuthor
April 9, 2024

I called the phone number on the web page but they refuse to talk to me unless I have live support.