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The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. (WHERE DO I CHANGE THIS?!)

Forum|Forum|7 years ago
June 6, 2019
16 replies
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Cant get ahold of anyone via phone, email, or live chat. Man TurboTax is awesome!

TurboTax Free Edition Online

Best answer by fanfare

you can't go to IRS for a five digit PIN any more, that is discontinued,

if you did not keep the five digit PIN you invented last year, you will have to file on paper via US Mail

many people are seeing AGI rejected when they are sure it is right; the reason is a mystery.
same problem as last year.

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edjcermakAuthor

Ive tried that link, IRS website I cannot create an account, the page freezes. I can't even find the specific tab to edit the IND error or find what is effecting my AGI. I had my taxes done by a CPA last year and she has all of my information and isn't answering as well. I get the email for the error in filing, however, there is no interaction "as mentioned in the URL link you just pasted" to assist with resolving the issue, is it because I have the desktop version of TurboTax? Whatever the case may be, there is no contact phone number to even call someone? But you offer specialists at a premium of $149.99 if you want a personal CPA.. I just want to file, seems like the world is working against me here so I am open to suggestions - No tax info from last year, IRS.gov page isn't allowing me to create an account, Error prompts are not interactive with the desktop application, no phone number to contact someone over the phone to walk through it, and can't seem to get close to configuring where or what to change whats effecting my AGI. Gotta love tax season!

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rmcmillan22

IF I CAN'T GET TURBOTAX TO EFILE MY TAX RETURN, WHY WOULD I GET TURBOTAX NEXT YEAR?

fanfareAnswer

Employee

you can't go to IRS for a five digit PIN any more, that is discontinued,

if you did not keep the five digit PIN you invented last year, you will have to file on paper via US Mail

many people are seeing AGI rejected when they are sure it is right; the reason is a mystery.
same problem as last year.

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edjcermakAuthor

Gotta love tax season, thank you for assuring me I am not going crazy lol

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aldijada

Your not going crazy, me neither (I hope). I have 3 AGI's, my original one, my amended tax return one and the AGI recalculated by the IRS, which to use? Between this and the 5 digit pin # which has multiple directions (create a new one or use the 2019 pin#s). I've sent it in 3 times and all three have been rejected. Just sent in #4 and waiting for an answer. At least I've got untill 4/15 to get it in correctly.

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LakeyaGL

Please follow the instructions below to fix your rejected return.

https://ttlc.intuit.com/replies/6079524

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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Emily_h35

I am filing my taxes

CassLO

@Emily_h35 If you are referring to your 5-digit pin to e-file, the IRS has discontinued the e-filing PIN option. To verify your identity for e-filing, you’ll need to use last years AGI.

Please see the directions below on how to get your AGI:

If your return was rejected due to a incorrect AGI, please see teh TurboTax FAQ's below, for assistance:

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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fornext_tt

Thanks for the "expert" answer, but there is no explanation of HOW to verify your identity for e-filing using only last years AGI. TurboTax software is demanding 5 digit pin numbers also, there is no choice. So I input last years AGI AND 5 new 5-digit pins for me and my wife, but the result is REJECTION, code IND-031-04. Very disappointing, very irritating. I have looked at many "expert" answers and they contradict each other. Get it together Turbo Tax.

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Emily_h35

I'm trying to file my taxes but cannot remember my 5 digit pin from last year, how do i fix this?

VictoriaD75

You can choose to report your AGI. Only you would know your self-select PIN. Your AGI for 2018 was reported on line 7 of Form 1040. If you do not have your prior year return, you can get a transcript from the IRS.

Get Transcript

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sundowner

The small print says that the AGI or PIN must be at the header with the name of the deceased. If your spouse died last year or before you created your taxes this 2020 for 2019 and were filing MFJ for 2019, I believe the rejection is because TurboTax does not put that info in the header (they do put the deceased's name) even if you put the correct pin or AGI in the area that Turbo Tax asks. It is a programming error on TurboTax. They blamed IRS when I called the Turbo Tax help desk and said to mail the taxes in along with a cover letter and copy of the death certificate (to San Francisco instead of the normal place). I did that and got my refund in about 6 weeks. However, I believe it is Turbo Tax's fault and will not buy it next year. I even prepaid the $20 for e-filing the state but I had to mail that too. The help desk said I had to send in the original box and disk to get a refund. What a bunch of non-professionals.

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rajneesh2k10

If your last year's return was delayed for some reason, IRS may not have the right AGI amount in their system to match your return. In my case, I had to enter 0 in the AGI field to get IRS to accept my tax return.

The error that they throw back is more general though. They do not tell you if it was the AGI or if it was the PIN that was incorrect. PIN and AGI are the way they correlate your current tax return to your previous tax return (to verify your identity). If you don't remember receiving any PIN, then it is the AGI that you should fix.

To add to the confusion, there is another PIN that Turbotax asks you to fill in order to "sign" your return. That's a totally different PIN and is not related to the PIN IRS is complaining about.

Turbotax support will NOT help you in this case. They threw random and incorrect advice to me. Here is a resource that may help - https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

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ellenkm

This seems like an error in your software. There should be the ability to enter the 6 digit pin the IRS gives, within your software. I really would like a refund for the software. How do I make that happen?

DoninGA

Employee

@ellenkm wrote:

This seems like an error in your software. There should be the ability to enter the 6 digit pin the IRS gives, within your software. I really would like a refund for the software. How do I make that happen?

To enter a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin

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smiller558

I have the same problem, except with the spouse. I was issued a new ip pin (6 digits), and I am furious that I run TurboTax is giving me the run around! The instructions to enter this new pin is TERRIBLE and there is no help! Here I am up against a deadline and I want to efile now, not by mail. I paid for the program, paid the extra state filing fee, and I demand better service than this!! My dead end, after confirming I had the correct ip pin, after getting the transcript to confirm my 2019 AGI, the "fix it now button" doesn't get me to the place where "other tax information" is where supposedly I can enter this 6 digit number and be done! I question is WHY DOESN'T TURBOTAX HAVE A FIX FOR THIS COMMON PROBLEM!!!

DoninGA

Employee

@smiller558

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back to the 2020 online tax return.

To enter a 6 digit IP PIN