The screen won't scroll down to allow me to sign the consent to proceed with this payment option. what do I do?

Forum|Forum|6 years ago
June 6, 2019
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TurboTax Deluxe Online

macuser_22

Employee

Try a different browser.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

swigman1

No, this is the payment option for e-filing, not the download. Smaller screens have been around long enough for this problem to be solved before launching the product.

tycomplex1

If this is running through CD/download, not online, the browser will not be relevant.

swigman1

Also, this glitch exists within the download itself, not the browser.

macuser_22

Employee

Try, with TurboTax running, Top menu bar -> View -> Hide Tool bar, and then again uncheck "Show Toll Bar" at the top. They should both move the window up.

You can also use System preferences -> General -> Automatically Hide and Show top menu bar that will also move the windows up.

You can also use System Preference -> Dock and move the dock to the left or right side of the screen which will provide additional room at the bottom.

Some have said that clicking the "green dot" at top left of the window expands the entire window to fill the screen and the box is accessible.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

leo913

Disclaimer: Any information/response entered is not to be taken as tax advice. If you require such help seek a legally recognized tax expert.

So, I was having issues with this too and your response was great. I found remedy when i went into my computer screen display settings and zoomed out and i went into the turbotax cd/rom software and zoomed out (ctrl -) this allowed for me to see the bottom of screen to go through the process of paying. Hopefully this helps the readers.

tycomplex1

I have exactly the same problem with my 13-inch laptop. Windows that pop up are too large to fit the monitor. No solutions found after spending more than 1 hour on the phone with support people. Eventually I resolved it by connecting an external monitor to the laptop to get a bigger screen estate. Real solution is for the TurboTax programmer to add a scroll bar to those pop-up windows.

maro424

Thank you tycomplex1....you saved me some time and my sanity

Lconnie

I've seen this is a problem for PC and Mac, small screens and those of us who need a larger scale on our monitors for vision issues. Can't even tell what browser it is going to when that screen comes up, so there are no browser settings visible on my PC that can make the vertical display short enough. (It is not running from a browser anyway.) The corner arrows to make the window smaller simply jump back to some preset size. I had to close out of everything and reset Windows 10 display settings to 100%, then restart to get those settings activated and could then see the entire screen. Then, reset everything back to the 116% that works for me. Not good, Intuit. This affects a great number of your users for many reasons and needs to be addressed. Just move the darn button closer to the text of the page. This is not hard. Good grief.

Mk0808

Just ran into this issue on my laptop.

Theres 3 small vertical buttons in the top right corner of my browser window (Google chrome). I tapped those and went to the zoom option. Zoom out until you can see the bottom of the page and press submit.