Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
D
demeter61
April 2, 2023
Question

The software is asking that we confirm our identity. It asked for a 2021 Adjusted Gross Income number. It was entered based on 2021 tax docs. We can't continue?

  • April 2, 2023
  • 1 reply
  • 0 views
The 3 Boxes are checked that states we are confirming the number.  But the Continue is not moving to the next page.

1 reply

C
ChondelLO
Employee
April 3, 2023

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

 

For information on how to clear your cache, please visit the help article below.

 

How to clear your cache - Intuit

 

For information on how to delete your cookies, please visit the help article below.

 

How do I delete cookies? - Intuit

 

For information on how to contact Customer Support, please visit the help article below.

 

How do I contact TurboTax? - Intuit

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
TurboTax Sign In Widget
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Terms & ConditionsAccessibility statement
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2022 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
of Intuit Inc. Terms and conditions, features, support, pricing, and service options
subject to change without notice.

Security Certification of the TurboTax Online application has been performed by
C-Level Security.

By accessing and using this page you agree to the Terms of Use.

Accessibility

TRUSTe nResult Certified e-File C-Level Security Certification