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June 1, 2019
Question

The software shows my returns have been accepted however Turbo Tax online says I haven't filed yet what is the issue?

  • June 1, 2019
  • 1 reply
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1 reply

Employee
June 1, 2019

Your online account will not show evidence of your 2018 return, since it was prepared in desktop software (I presume).  So your unknowing account will still offer you the chance to prepare an online 2018 return, since it doesn't know you already prepared one and filed from your desktop software.   The 2 versions don't communicate/sync in that fashion.

And your 2018 desktop data file and PDF will not be archived in an Online account.  Those are saved locally on your computer.

You can also doublecheck your efile status with this tool.

https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp