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April 28, 2025
Question

THE TURBO TAX I BOUGHT WAS INSTALLED AND NOW I AM AT THE END AND COMPLETED. THE CODE IS NOT VALID. TRIED SERVERAL TIMES, I DON'T WANT TO PAY FOR ANOTHER TURBO TAX.

  • April 28, 2025
  • 1 reply
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I AM FILING LATE BECAUSE OF THE FRUSTRATION OF NOT BEING ABLE TO ENTER THE CODE ON THE PRODUCT I BOUGHT TO USE EARLY THIS MONTH. ONLINE VERSION JUNK COMPARED TO CD THAT I'VE BEEN USING FOR YEARS. HELP PLEASE.

1 reply

DoninGA
Employee
April 28, 2025

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Employee
April 28, 2025

It sounds like you used online software instead of the download software if you got all the way to the "end" before attempting to enter your license code.  

 

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

 

 

HOW DO I GET STARTED WITH TT DESKTOP

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m5zp8c5h

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**