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February 1, 2022
Question

THERE IS A BUG IN YOUR SOFTWARE. HOW DO I REPORT IT?

  • February 1, 2022
  • 4 replies
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4 replies

February 1, 2022

Can you describe the issue you are having? 

 

Please ensure to include the exact version you are using, the screen you are on when you get the error, as well as the exact error. 

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February 7, 2022

married filing joint TurboTax Premier

charitable deductions $1,500 program enters $300 instead of $600 when using the standard deduction then when you do error check it tells you that 300 is not valid. when you change it to 600 and do error check again. The program changes it back to 300.

this has happened on all the tax returns I have done so far. If the couple has $400,$500 etc program follows through with just $300

February 8, 2022

When I run a review of return, the SW changes correct $600 for Charitable deductions to $300 which creates an error.  

March 26, 2024

For the 8th consecutive year, I am reporting the same bug. A few times I have written to Intuit, but mostly I have reported this via telephone support, which always has gotten a laugh from your otherwise knowledgeable support personnel.

(Read that first sentence again.)

 

*When I start Turbotax (this year it is v. 2023), I am prompted to register my product.

*I enter all the required information, including my correct email address that I use to log into Intuit.com.

*When I press enter, I receive the message that I must enter a valid email address to continue. However, the email address is valid enough so that 1) Intuit accepts it for on-line registration of an Intuit account, 2) ISP and Email Providers have been accepting it for more than 20 years so far.

 

If product registration is so valuable to Intuit, why do you completely fail to correct a but in the registration form that prevents registration, while still endlessly reminding me of your customer support incompetence in this regard? 

 

March 5, 2025

TurboTax Deluxe Federal and State

Colorado Form 104 Line 5 Business Meals Add Back

According to the instructions for Colorado Form 104-line 5, "Enter on line 5 the full amount of any federal deduction claimed for business meals on line 24b of Schedule C of Form 1040. Also include on line 5 any business meals addition from line 10 in Column A on any Colorado K-1 (DR 0106K) issued to you by a partnership or S corporation."

 

I entered 0 on line 5 of my Colorado Form 104, as I have no federal business meals deduction on line 24b of Schedule C of Form 1040 and I did not receive and Colorado K-1s from any partnerships or S corporation.

 

When running the review of my Colorado tax return, TurboTax flags the Form 104-line 5 entry of 0 and provides the following message:

Check This Entry

Form 104: Business meals deducted needs to be a positive number greater than 0.

 

If there is no business meals deduction on Form 1040 Schedule C or any from Colorado K-1s, then why must the value entered on Form 104 line 5 be a positive number greater than 0 if the actual deduction add back is 0. 

AmyC
Employee
March 5, 2025

It should be a blank instead of a zero.

@elevate1396

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April 10, 2025

IN:  TurboTaxBusiness 2024 (1041 trust)

General Info / Beneficiaries.

Finds 2023 forms. Loads Beneficiaries Incorrectly.

1.  Can Not Correct,  Reverts to old form..

2.  Can not add new beneficiary without error.

Tried deleting all and recreating as new beneficiary.

New beneficiary does not appear.  Is replaced (seemingly randomly)

by beneficiary from 2023.  Program is unusable as is.

April 14, 2025

You should clear the cache and cookies on your computer and re-boot it, then start over, as that sounds like a computer issue. 

 

@OttoSmith 

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April 15, 2025

Clearing Cache and cookies does nothing.  It is a program bug.  I found a work around.  Go into the forms rather than step-by-step and eliminate all k1's and references to beneficiaries.  Then g back into step-by-step.  This time the beneficiaries will be created correctly.  In general in trusts the beneficiaries do not change from year to year, but occasionally they do, and this creates a massive headache in the current version of TurboTax, but the workaround above fixes the problem.  Please let me know when the code has been corrected as well and I will download the upgrade.

 

Regards

Otto