Solved

There is a bug with TurboTax Deluxe 2021 for Mac. On the Self Employed Sick Leave info screen the edit button is blank

Forum|Forum|4 years ago
January 18, 2022
2 replies
0 views

The information entered cannot be edited now as the button that should be to edit it doesn't work.

TurboTax Online

Best answer by DanielV01

@4H8qpeb1 Although there is not yet a published resolution on this issue, it has been confirmed and our programmers are working on it. If you click on the following link [Link no longer valid, issue has been resolved], you will be able to provide your email address to receive an update on the expected resolution.

Thank you so much for reaching back out to me and us. We hope to work together to get this issue resolved as quickly as possible.

BrandiLO1

We have reported this issue, and it is being investigated. Could you possibly include a screenshot of the Self Employment screen and provide any additional details that you believe can help troubleshoot this issue? If including a screenshot, please black out any of your personal information.

4

4H8qpeb1Author

Thank you. Hopefully the screenshots help!

4

4H8qpeb1Author

Here are some screen shots. You can see how in the original default window size on the Mac the button is partially cut off. It is not clickable. Even when readjusting the window size the button is still non-functioning.

DanielV01

Employee

Thank you @4H8qpeb1. I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

Please respond @DanielV01 with the Token number. Thank you.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"