There is an avalanche of reports about Software glitches and malfunctions for the current 2024 Download. Customers have profound software quality, functionality probs

Forum|Forum|1 year ago
January 5, 2025
40 replies
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What resolutions are planned??

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steve-maikisch

The 2024 software is horrible! I am trying to enter investment info from my 1099-INT forms manually and it forces me to try and download. When I connect to an institution it shows a couple of INT forms but not all of them from the same institution. After every entry it forces me to go back to the investment type selection screen. Trying to add new INT forms is a nightmare. I will be moving to another software next year. If I had known these types of changes were made I would have migrated this year. Great way to screw up a very good software!

Bbaaspencer1

It took days to enter 1099 - nec . It kept glitches. The first few weeks, 1099-nec didn’t appear!

ajworrel88

I bought my version in November when it was on sale and it will not work for me. I uninstalled and reinstalled it and no change.

BrittanyS

Sometimes files can become corrupt during the download process. Here are a few items provided by TurboTax that you can try to download TurboTax:

Run the Windows System File Checker tool to repair missing or corrupted system files.
Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
Restart your computer in Selective Startup Mode, and then install TurboTax.
Install TurboTax on a different computer.

For more download options, see the link below:

Troubleshoot TurboTax Desktop

@ajworrel88

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Ginger25

I’ve been a TurboTax customer for over 25 years and have never had a problem like I’m having now. I Downloaded Home and Business and commenced my return, no problem. Then today Went to update return, and after the Turbotax online update, the software wouldn’t work. Kept getting an error. Couldn’t open Turbotax.

i Spent over 4 hours on the phone with customer service. They had me uninstall and reinstall the software several times, and update windows. Still didn’t work.

Seems like there’s a major bug in the software.

Has anyone else experienced this problem? And if so, how did you fix it?

Also, what other software will import TurboTax files? Need to know in case I have to purchase other software.

periwinklebearcat

We have been trying to install this software for two days on two different computers. It does NOT work...

periwinklebearcat

Can't even download the product to even get started. Used the CD for years with no problems.

4mercustomer

I got an error on the Home Energy Credit. I entered all the information about window and heat pump installations and it said something like "You don't qualify for any Home Energy Credits: $0". No explanation, no help. Somehow, after jumping ahead in the return and then back a couple of times, it updated to show the credit. I had another issue with a 1099-MISC and questions it asked about whether a portion of the lawsuit settlement was for back pay. I entered information required and it just kept cycling me back through all the questions and would not exit that section. I've been using TurboTax for years, but the poor quality control is unacceptable. And if you click on Help, it connects you to a user forum where you get to search for answers from other customers! Where's the product support, Intuit???? The IRS has their own software now, so why pay for this crap anymore?

swinchester55

Well, I am having problems with my downloads with Edge browser but not with Chrome or iOS. This issue appears to be on the Intuit side of compatibility.

ShayW

Mine isn’t calculating taxes at all. Their response of “there is no avalanche” is unacceptable. This is fraud.

emotomoto

I spent 7 hours today with Intuit tech support on 3 issues related to the online version of 2024 Turbotax, on Windows 11 PC running in Chrome browser.

Most of the issues were related to:

1. The server side not keeping track of the completed information and not syncing correctly. everytime the page timed out and I had to login there was loss of some information. I cleared the cach and did the usual browser debugging, but the problem is persistent.

2. connectivity to banks for automatic download and categorization of expenses. The server SW does not allow for return to add additional banks, after the first one was added. The expenses need to be added manually.

3. if you delete a self-employment occupation and try to start over again, there seems to be a flag that blocks connecting any additional banks or downloading the information from the connected banks again. I had to "clear and start over" option with the entire 2024 return several times to import and categorize from only one bank correctly.

I have never used the Windows app version before, but the number and nature of my problems with the online version strongly indicate that Intuit is losing its grip on quality. It makes me wonder if I should trust it anymore. I have been using the online version for 6 years and never had any issues until this year.

So, yes, there is evidence of "an avalanche of problems".

mvwoolner

This afternoon, 2/10/2025 at about 12:45 p.m., I ran TurboTax and when I got to the screen that said "We Guarantee Maximum Refund ... I pressed "Continue" and it froze. It also froze when I tried to use directly the "file electronically" function and the "File Taxes" tab.

Marshall W

[email address removed]

AAntonico

After having to abort the program a half-dozen times because it got hung up, one time I just let it spin "not responding" for 3-4 minutes and it freed up allowing me to finish. (This was the downloaded desktop version, not online.)

Jo-Homeseller

I've had problems and receiving errors all this week! I can't get Turbo Tax Business Desktop 2024 to open or update so I can't submit electronically. It says my software is out of date. I've spent hours trying to re-start and restart and restart the software. Here's my error screen. What do I do? Screenshot 2025-02-14 124911.png

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