Question

There is an error in my 2018 return made with Turbo Tax. My accountant did an assessment and it was a subtraction made by Turbo Tax that should not have happened.

Forum|Forum|3 years ago
July 12, 2022
2 replies
0 views

What kind of support I'll have now since it was caused by Turbo Tax mistake.

TurboTax Online

Critter-3

First you can use the free amendment program to make the correction if needed if the accountant will not be doing it.

How to Amend

https://ttlc.intuit.com/community/amending/help/how-to-amend-change-or-correct-a-return-you-already-...

Next you can put in for an accuracy guarantee claim however it will only be paid out if it was a computation or programming error and not a user entry error.

Accuracy Guarantee https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-1..

What was the error ?

N

NCPERSON1

@libertad6 best to understand the error before beginning an amendment.

if the 'substraction' creates a situation that yields an additional refund, the deadline has passed for the 2018 tax year.

if the 'subtraction' creates a situation that yields additional tax due, then the tax remains due,

what was the error?

L

libertad6Author

The error was in the subtraction. Taxable Income #14. I am aware that now I'll have to pay a couple of thousands plus hundreds on interest accumulated since 2019.

My question is, where is the responsibility from Turbo Tax on that mistake since I was trusting its system and CPA service.

How can I rely on a service that cost me hundreds on interest plus consultation with another accountant, plus over an 1hr on hold on the phone with the state tax phone line.