TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

Solved

There was an error with validating your license code, please try again. Error code: 630

Forum|Forum|2 years ago
November 1, 2023
4 replies
0 views

after a couple of hours i am unable to resolve this persistent issue. looking at other posts, turbotax does not care about this and/or is unable to resolve this or it's not a priority

i am using turbotax "premium" 2019

i have read and tried all of the posts on this page, multiple times

https://ttlc.intuit.com/turbotax-support/en-us/help-article/install-products/turbotax-2019-turbotax-2020-requests-license-every/L77v5robh_US_en_US

and this page
https://ttlc.intuit.com/community/taxes/discussion/i-keep-getting-error-code-630-every-time-i-try-to-use-my-activation-code/00/1240361/message-id/450289/page/6

my ghost folder is TY19. it seems some others are getting TT19? TTxx? was this a patch? i have disabled vpn, firewalls, restarted the router, all the fun described? i don't have another machine. i have deleted windows 365 business as someone else advised doing

i will not be spending hours on a telephone with non existent technical support who can't resolve this. it seems that my options are to kick rocks & use a competitor and start all over?

i have to redo 2019, and 2020, and 2021 (for the 4th time) due to all of the crypto thefts. is this a persistent issue for 2020 also? i get through all the trouble of redoing 2019, and then i have to do this again for 2020? by the time i get that done, i have to use downloaded software as 2021 will be deprecated?

i paid over $100, and you are unable to provide support.

how does this company not provide support? letting me rant is support?

Best answer by SteamTrain

i wish i could unload my customer service onto my customers. this forum is hosted on intuit.com; to whatever the back dns stuff is pointing to a 3rd party domain or whatever regular folks don't see, it looks like you are providing customer service for intuit in a direct manner (even if it is only implied, it's what folks see. most people do not provide free customer service). as helpful as you are being, whatever your incentives or motivations for helping strangers on a corporate message board are, you aren't able to fix my issue, an issue that appears to have been persisting for more than 3 yrs. if they aren't able to fix an issue after 3 yrs i'll take my chances with a little guy, or i'll go back to using a cpa (who is probably using intuit)

i spent all day going through every single thread on this issue, and with more than average computer experience, don't see a solution. 3 yrs they should have some fix, you might not venture onto other forums complaining about this issue, but i did today

thanks

@whatapieceofgarbagesoftwware @Anonymous_ @VolvoGirl

OK guys, TTX shutting down support for 2019 appears to be the reason it won't install.

_______

I purchased a new W11 laptop a couple days ago, and have been setting it up over the last few days.

Yesterday, I installed TTX 2020, 2021, and 2022 from my saved installation files without a problem . I didn't try anything earlier since (Supposedly) I can't get states anymore....and it's not supposed to be supported either (And I already have TTX, back to before 2016 installed & working on my main desktop).

________

So, Reading this post, I went back and got my full 2019 installation program from 2020 (Version from early August of 2020)

..1) Started the installation

......2) Installation forced me to do an update....which appeared to go OK .

..........3) Got the Code screen & Put in my license code

...............4) Locked out at Error 630.

________

Tried renaming that hidden file folder TY19 to TYxx.

Retried installation again, and stopped with same eventual Error 630.

____________

So it appears to me that TTX has stopped accepting any License codes for 2019 desktop software since they took it down off their prior year download purchase page a couple weeks ago. Especially since my 2020, 2021, and 2022 installations all worked flawlessly yesterday.

....and that may well be the reason for the Error 630 for this particular situation.

Anonymous_

Employee

How do I contact TurboTax? (intuit.com)

whatapieceofgarbagesoftwwareAuthor

with spotty starlink connection, voip is not an option at the moment, but thanks for your help. someone reading the same exact thing that is on their website, which i have done multiple times, over the phone, isn't helpful in my situation i don't think anyhow

from reading other accounts, some users have spent hours on the phone without a solution, and others are being asked to pay for the privilege of speaking on the phone (for the "free" plan perhaps)?. my level of support via email for my $109 plan is no-reply@, or reading posts from mostly disgruntled customers helping themselves. talking to a bot is futile

i did see there is an option to request a refund, with my exact problem. that tells me that they are keenly aware of it, and can't easily fix it and i'm sure this reduces online complaints. the cynic in me tells me this is the reason in can request a refund 10 months later, to placate me, and seeing that is frustrating knowing there may not be an easy solution. if it was an easy solution, they would tell me, politely of course, that they aren't able to issue a refund

i have a 2023 dell computer, all the updates, this shouldn't be an issue, but it is with a lot of people

Anonymous_

Employee

See https://ttlc.intuit.com/community/taxes/discussion/i-keep-getting-error-code-630-every-time-i-try-to-use-my-activation-code/00/1240361/page/5

Have you tried the (proposed) solution that apparently worked for at least a few users?

[see the post by "Zingo" on page 5]

tigerre

Yeah, it's not the software that is garbage, it is the company. This is an intentional decision by management to shaft all of the users who need to do anyting over 3 years old. I bought 2018 and 2019 over a year ago and did 2018. Now that I want to do 19, it won't validate. Error 630. I paid for Fed and State. In the interum, they decided I and the rest of you don't matter. I talked to customer service multiple times and all they will say is "we no longer support anything over 3 years old." I say, well, you didn't say anything about that when i bought the program. They will not give me any reason, just same pre-programmed answer. So, I am looking at competitors, and I will never come back to this lying and thieving company.

IwishComapiesCaredAboutCustome

I talked to tech support and they confirmed that they don't care about customers.

"You can not access 2020 software and earlier and there is nothing we can about it."

At minimum I would expect the company to at least allow you to open your old save files and export them to the raw forms so you could take the data somewhere else.

I have never encountered a company that simply refuses to allow customers to access their own data.

This would be a violation of data transport in GDPR in Europe from my understanding.

This feels a lot like a class action lawsuit to me...

VolvoGirl

Employee

Sorry you can’t install old programs. They only support the last 3 years. If you can’t download or open the pdf file and only have the data file ending in .tax20yy you could try the TaxPrinter service (not connected with Turbo Tax) to convert a .tax file to pdf at

http://www.taxprinter.com

jp desmond

I spend 90 mins on the line with TT support. Very nice person who was very helpful in getting this issue escalated through a number of other people/hoops to the "resolution desk". At every step to that point, the reflexive response was "TT only supports N years" of Desktop. It is frustrating to continually explain that I am not seeking support, I only want the program to run, as it did previously. (Mac user and like someone else on this thread, I have a new computer). And, btw, 2017, 2018, 2020.. all work no problem. In the end, they offered no solution. This is an absurd Intuit problem.

Mel Indy

I paid for this download.. Full price. I had to wipe my computer and I need to go back to finish some business in 2019. I cant open any of my saved files without having the right year installed. I want access to reinstalling what I have already paid for and this will not take the License code I was provided when I purchased this. I have used Turbo Tax for as long as I can remember there being software available from you for doing taxes. Fix this or I wont be back to use the software or services again and believe me, I will tell everyone I know to avoid your products and the lack of easy customer service to resolve problems. I don't care if I want to go back and install as far back as 1999 I paid for it. Fix this. This waste of time has given me a headache and without the resources I need to do what I need to do today. Until today I would have given turbo tax a very high review wherever and by whoever asked.

V12Tommy

@Mel Indy I know it is frustrating as I just ran into the same issue. I needed to edit my 2021 taxes and wanted to view my 2019 return in TurboTax, but got locked out like you did. Have you tried KRWTX's 12 steps to override the activation on page 2 of this topic? It worked like a charm for me. I did the same thing to my 2020 copy as well, as I was running into the same issue there. Its like a 5 minute process and you only have to do it once, and going forward it should always work like it has in the past. I agree that Intuit should change their practices going forward, but I highly doubt they are going to change 2019, so you'll have to edit it yourself. It sounds intimidating if you've never coded before, but it is actually straight forward. What is the worst that can happen, you brick some software you already don't have access to? Even then you could just reinstall it if you still have the CD.

The only thing you have to look out for, is that if you use the 12 steps that KRWTX mentions, during step 12 you need to disable your internet before you open TurboTax for the first time after editing it, and then turn off automatic updates. It doesn't state that in the original 12 steps, but someone else commented on it further down on page 2 of this topic. Once you disable the automatic updates, you can turn your internet on again and it will function just like all the 2018 and earlier copies of TurboTax have in the past. Hopefully going forward they will see how many people are annoyed at this and they won't do the same thing for future years. Depending on circumstances, the IRS can go back up to 10 years to review your taxes, so disabling access after 3 just seems stupid.

Mel Indy

Thank you.

I'll have to give everything mentioned a try. It's too late for me to fix what I needed to. But I would like to know how to fix it if need be. Turbo tax ruined my day yesterday and I'm not feeling too much better now.