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kathyjessen
May 10, 2020
Question

This is the 2nd CD I bought from Costco and every time I put it in the computer is tries to initialize and then just ejects. I've used your program every year.Suggestion?

  • May 10, 2020
  • 2 replies
  • 0 views
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2 replies

VolvoGirl
VolvoGirl
Employee
May 10, 2020

Then try getting the download instead.  Try this....

There should be a card in the CD case that says how to download it and you will need the 14 digit code from it to enter.

 

How to install Turbo Tax using a download 

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

macuser_22
macuser_22
Employee
May 10, 2020

Sounds like your CD drive might have a dirty lens or is marginal. 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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