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To charge an additional $24.99 to efile the state return, when your package states "free" state return, is misleading. LET THE BUYER BEWARE?

Forum|Forum|7 years ago
June 4, 2019
8 replies
0 views

You don't need more details???

TurboTax Deluxe Mac

Best answer by VolvoGirl

Also be aware that to have the state efile fee or any additional services deducted from your Federal refund there will be an EXTRA $39.99 Refund Processing Service charge. In both the Desktop and Online versions. So pay up front with a credit card to avoid the extra charge. Then your federal refund will go directly from the IRS to your bank account and not though the intermediate bank to take the fees out.

VolvoGirlAnswer

Employee

Also be aware that to have the state efile fee or any additional services deducted from your Federal refund there will be an EXTRA $39.99 Refund Processing Service charge. In both the Desktop and Online versions. So pay up front with a credit card to avoid the extra charge. Then your federal refund will go directly from the IRS to your bank account and not though the intermediate bank to take the fees out.

VolvoGirl

Employee

There is a lot of confusion about this. For the Desktop versions Deluxe and above, it's a free download of one state preparation PROGRAM, not returns filed. You can prepare unlimited federal and unlimited state returns. Some people need to file in more than one state so they have to buy another state program at 39.99. You can print and mail the state for free or each state return (including the first one) is 19.99 until Mid March, then goes to 24.99.

Box says Federal Returns & Federal E-File plus State returns. It does not say state efiling is included. It also says on the back on my CD case in the chart comparing the versions.....
1 state product via download (print free or efile for $19.99 each) prices subject to change without notice.

Critter

Employee

Sorry but you need to read the details on anything you buy ... this has been the same way forever.

S

SweetieJean

Employee

It says One State Download.

https://turbotax.intuit.com/personal-taxes/compare/desktop/

B

Bob Roberts

I was annoyed by this as well...I downloaded from the website without buying a CD so I did not realize the state e-file was not included. I would have just printed it, but with government services being impacted by the Corona Virus when I filed, I thought it was best just to suck up the unexpected charge. I've been using Turbo Tax for years and do not recall paying for state twice...maybe next year I try another companies product.

Critter

Employee

The state PROGRAM is included in all the downloaded versions except BASIC when purchased thru TT directly ... efiling of the state return is extra ... always has been always will. You have the option to print and mail the return instead if you wish.

K

kaykay_1

Truly , this feels so bad. When I called in last year ( 2019) , someone waived this off without saying anything.

I will sulk but e-file this year . Next year, bye bye turbo.

B

betmendoza

All efiles should be free. We already pay for federal and additional states.

L

lindsmark

Same experience, one State return FREE is what it said yet you are charged $24.99. I have been using Turbotax for years, this is the first time I have encountered this issue. I shall be demanding a refund. I consider this to be illegal/misleading advertising.

Has anyone been successful in obtaining a refund from Turbotax ????

Am totally Pissed !!!!

L

lindsmark

kay_kay !, do you have a phone # for the jokers?

C

C s

I paid the $25 to file the State return but the Federal return was rejected. Tried 10 times. I finally printed and mailed them. How do I get a refund.

L

LindseyLO

Help requesting a refund has been provided by clicking here.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

B

buyer beware

Thanks.. but the gauntlet one has to move through to get the refund is intense. There are so many rules in place, that only a select few offendees can actually get the refund. So, yes, there's a window into the refund process (you provide) but that window's closed for most requests. Thanks for your info tho... for a select few it might work.

B

buyer beware

There's many pitfalls into one might fall with Turbo.

1. any upgrade (whether used or not, whether needed or not) is non-refundable. The ONLY way to get around this is to erase all your filing data and start from scratch.

2. if paying the government through Turbo, there's a hefty "convenience fee" you must pay to a third-party parasitical company.

there are many pitfalls... as my name suggests: When working with Turbo ... Buyer Beware.

X

xmasbaby0

Employee

@buyer beware While you may have some valid cautions to pass along, you may want to gain a better understanding of some of the things you are alleging---for instance---the fees for paying your federal tax online: See the IRS site---there are fees assessed for using the IRS site and paying tax due by credit or debit card:

https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**