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April 14, 2024
Question

transcript error -- it says we didn't file last year -- causing rejection of e-file

  • April 14, 2024
  • 1 reply
  • 0 views

Got an error due to AGI not matching when we e-filed, but had been using the AGI number from turbotax that was last year's return.  Went through all the steps to get the transcript from the IRS and it says we never filed.  Of course we filed, money was exchanged and I have the files including an email saying our return was accepted. Now what do we do?  File by mail seems like the only option.

    1 reply

    Employee
    April 15, 2024

    First try zero as AGI.

    April 15, 2024

    That worked -- it switches to asking for something else if you say zero. thank you!