Question

Trouble Opening Your File

Forum|Forum|6 years ago
February 6, 2020
2 replies
0 views

TurboxTax 2019 did an update today and now I can't open my tax file. The dialog box says:

We're having trouble opening your file

You can try using your back-up file instead. You'll find instructions on how to open your back-up file in the link below.

Error: 102345

Click for a Solution

Clicking the link says page not found.

A

aklefsta

I can not open my file

J

JakailaLO

Please clarify your request for assistance. What type of file are you having issues with?

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B

bkreggie911

2019 file from cost co

T

tc_stephens

Employee

First of all Im not a new member. I did update my password for tc_stephens. I had trouble opening my turbo tax. I was able to complete it and filed the federal and did file the state but when it came to paying the filing fee, I made a mistake saying take the fee out of the return. The prompt said that I could not do it that way and the next thing I know I could not get back into my account use a credit card to charge this fee. From that point, I have not been able to get into my account to finish up.I did talk to a lady who seemed to be paying attention, she gave me a link to update/rehabilitate my account. I filed the update, and I got a mailer-daeman message. Please help me get this situation set right. Sincerely Tim Stephens