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April 8, 2025
Question

Trying to load 2023 software in 2025

  • April 8, 2025
  • 2 replies
  • 0 views

hello, I purchased a download from Amazon and when I attempt to install it I get the message, App has failed to start because its side by side configuration is incorrect. Please see the spp event log or use the command-line sxstrace.exe tool for more detail. Can you give any guidance? As an aside, I do not have a CD for 2023, I really wish you still made those available. Thanks in advance. 

    2 replies

    CatinaT1
    April 9, 2025

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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    joy264Author
    April 11, 2025

    I called Customer Service, they referred me to Tech, Monica. Monica was extremely helpful, she sent me a link to update my system, she walked me thru everything.  Thanks Monica.