Question

Trying to pay for filing my taxes... and: "Hmm... it looks like we’ve hit a slight snag"

Forum|Forum|3 years ago
March 3, 2023
2 replies
0 views

It has been already 1 full week for the system telling me this. It's annoying that I have everything ready to file and the system doesn't respond.
Any idea what's going on?

It happens when I am registered and when I go as a guest.

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K

KatrinaLO

Please log completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox or Microsoft Edge.

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F

fresrepoAuthor

I was on desktop version, so the browser didn’t apply in this case.

I called the intuit service line and they tried to figure it out without success.

I ended paying deducting the money from my return (more expensive, more than double the price) and then it worked.

A friend of mine was having the same issue and it looks like the only way to pay for filing was deducting it.