Question

TT Home & Business not allowing me to e file federal or state

Forum|Forum|2 years ago
January 27, 2024
1 reply
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I have talked to four different CSR's and spent close to 4 hrs on the phone and no one seems to know what the problem is. Everyone keeps saying to wait till 1/29 or 2/2 or 2/7. If I still cannot e file my return on 1/30 I will purchase a different product and request a full refund. Been using TT for about 10 years and have never had this kind of issue. The software has me in a loop of not being able to efile my NYS taxes because I can't efile my federal due to forms or regulations or other crazy stuff. Ridiculous!!!!

TurboTax Home & Biz Windows

CatinaT1

This is a known issue in TurboTax and we are working to resolve it as soon as possible. As soon as we have a resolution for you, it'll be shared on Community. The issue is scheduled to be resolved end of 1/31. Please do not file prior to 2/1.

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C

connor3Author

CatinaT1,

Appreciate your response. Very disappointed in TT's response to the issue however. As I mentioned in my original post I made 4 phone calls and spent over 3 hours on the phone with customer representatives who could not offer me a definitive answer on what the problem was. At one point I was told my Federal return was being rejected by the IRS. Scary! Because I was unable to get a resolution I turned to the Community and saw that several people decided to purchase alternate software. So yesterday, I purchased H&R Block Premium software for $87.47. I was just about to start the return using that software when I received your reply about an upcoming fix. I have been a loyal TT customer for over 10 years so I think it would be fair for TT to reimburse me for either the cost of the TT 2023 Home & Business software OR the $87.47 I spent for the H&R Premium software. Please pass this request to the powers to be and let me know what has been decided. Thank you.

Michele Connor