TT is asking/requiring that I select an option to pay NY taxes - I do not owe. I am getting a refund - help?

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

1. Delete the payment form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the payment form/worksheet.
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.