Question

TT macOS desktop 2020 stuck in update/install loop. It doesn't relaunch.

Forum|Forum|5 years ago
April 1, 2021
1 reply
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I have been using TT Home Biz 2020 macOS desktop edition for a while and it was working fine. But today when I started up TT tells me I must install updates, and after I clicked on the "Install Updates" button, it started the process of downloading and extracting, then it showed a button "Install and Relaunch. It did something but TT didn't start up by itself.
When I double-clicked the TT 2020 icon, it showed "Install Update" again.
I did this a few times, but it seems I'm in the infinite update loop. Help!

TurboTax Online

LenaH

Please see TurboTax for Mac installation troubleshooter for ways to troubleshoot your 2020 desktop software.

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T

tk94110Author

I talked to a TT support person and it turned out I had to turn off the Firewall while downloading and installing the update. My friend has a Mac and he didn't need to do that to update the TT. I didn't need to do that until recently. I still don't understand why I have to do it but I do have a solution.

K

kaysonnyi

I shut off the firewall and TT 2021 installed and relaunched .... once. When I returned to TT, the same procedure failed and TT would not respond during "Install and Relaunch".

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