Question

Tubotax cannot connect to update site, code 42016

Forum|Forum|6 years ago
June 6, 2019
4 replies
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TurboTax Premier Windows

Error 42016: Unexpected content received may appear when updating.

(Older versions of TurboTax may display the message An exception of unknown type has occurred in conjunction with this error.)

Possible Causes

Certain Windows registry keys have been deleted by another program.
Microsoft .NET Framework 4 is missing required software updates.
Your computer's Internet connection or router may be configured incorrectly.
Your Internet Service Provider (ISP) may be experiencing a technical problem.
The Intuit Update Server may be experiencing a technical problem.

Solution

Important: There is a remote chance that the solution steps may corrupt or lose your tax data file. Before proceeding, back up your tax data file as a precaution (preferably to a removable device, such as a thumb drive).

Then, follow these steps to resolve the issue:

Click here and run the Microsoft Fix it 50356 tool.
When finished, try updating again by choosing Check for Updates from the Online menu in TurboTax.

If error 42016 persists:

Install the latest updates for Windows. Make sure you include:
- The latest security updates; and
- The latest Microsoft .NET Framework 4 updates.
Be sure your Internet connection is working properly.
Retry updating by clicking Check for Updates in the Online menu in TurboTax.
If updating fails, wait and try again later, or download a manual update instead.

SLN12371

C

Chris Krablin

I have done everything it says and it still does nor work,

I am trying to find a number to call Intuit to get some help or refund. This is the first time I have ever had issues with TT. I have been trying for 2 days to get this to work.

I agree.

Same here, never had an issue any other year. Now I can’t update and can’t download the state file needed. Took down all firewalls still the same. I’m about to jump ship on this software for the first time in decades

J

JBMD

I have had the same error code about not connecting to the updater. Talked to three different help people. The first two said this is a new known problem and to try some fixes. None worked. The third person today had no idea what to do. Each time they all asked the same questions like they didn’t have any of my info. I have used Turbo Tax for a decade with no issues. But I am done.