Turbo Software get stuck at "please verify your account number has been entered correctly" just before file

Forum|Forum|4 years ago
March 7, 2022
5 replies
0 views

... and the software does not allow me enter more than 5 digits in the textbox where I am supposed to enter my full account number (which is definitely more than 5 digits). Also, there is no way I can clear the software cache. I've been trying to quick the software and restart the computer. To no avail.

Please help...

Best answer by IanJoseph

SOLVED!!

I found the issue. There was a strange, nondisplayable character on the form which did not show up on the regular screen.

I went directly to the form by clicking on "Forms" at top left, and edited the number there. I firstly deleted everything in the account number field on the form, including the nondisplayable character. I then entered the correct number into the forms account number field. Went back to the "EasyStep" screen by clicking "EasyStep" at tp left and continued processing my Efileing.

taxlady28

You need to be in the Chrome browser and clear browsing data for all time before logging in. The five digit error is probably from using Firefox. If you have to, just turn off the computer. If you don't have Chrome, download it.

Socky125Author

Thank you for suggestion. However, notice that I am using the turbotax software. There is no browser involved.

IanJoseph

I've got the exact same error when trying to Efile my California State return

IanJosephAnswer

SOLVED!!

I found the issue. There was a strange, nondisplayable character on the form which did not show up on the regular screen.

nplew13

I had to go to forms and delete and manually enter the account and routing number 3-4 times before the hidden character deleted. Seems like a system glitch that goes away after entering and deleting the account number a few times. Best of luck!

nm238926

Try this: Go to forms info worksheet, near routing and account number. Double check direct deposit and direct debit are not both checked yes. This worked for me.

intellige

I had the same issue where I couldn't enter more than 3 characters for the account number. The accepted answer is correct in that there was a weird hidden character that was place when I tried to copy/paste the account number.

How I fixed it was by CTRL-A to select everything in the textbox then Backspace/Deleting everything in the field. After that I was able to manually input the Account Number as usual.

Hope this helps!