Question

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

Forum|Forum|1 year ago
November 19, 2024
4 replies
0 views

Installed Turbotax 2024 desktop app, tried to login to my account.

Even with correct credential, it comes back to the same login screen and it shows my user id and las access time (which is today's date).

If I did use incorrect password, it would tell me right away.

With the same credential, I can login via the browser with no issue.

Since I cannot go beyond this step.. there is no way I can register the key...

Please help.. thanks.

TurboTax Home & Biz Windows

SteamTrain

Employee

@Hawken1996

Someone yesterday....they indicated that they had to turn off their VPN in or der for the license registration to work. Then turned it back on later after the registration was completed and software started up.

So if your computer is going thru a VPN, try turning it off first.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

H

Hawken1996Author

I don't have VPN running or VPN at all. Computer has Turbo tax installed for the previous several years.

So it used to work.. just not this year... and I have tried to uninstall and re-installed the 2024 App... didn't help.

Worst case is that I may have to try it on a different PC

SteamTrain

Employee

Rats.....

If you are running on a Windows 11 computer, You could also try running the installation file in Compatibility Mode for Windows 10 instead.

________________________

OR....contact Customer Support and get the problem logged in there....not sure they'd have a solution since it's so new. But, perhaps they'd get a systems/software expert involved.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=m3puibz6

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

W

WingMan7

I am having the exact same problem. Have done everyth8ing possible to resolve (turn off VPN, clear cache, delete cookies, warm reboot, cold reboot, etc.). Was on with TurboTax technical support today, after an hour she said to try deleting download and reload, which I did with no resolution.

Help!

J

JC1000

I have exact same problem. Running Windows 10, 64 bit, have used TT for years. Despite using correct id, pw, vc cannot activate download to use, keep getting endless login loop screen, wasted an hour already. All security and vpn turned off, still cannot get to work. After last years fiasco, I should have known better. At least Amazon was kind enough to refund the purchase and is escalating issue since I made it clear numerous online complaints about this with TT apparently doing nothing. Any suggestions for better tax sw since TT obviously is now IMO no longer a viable option due to numerous problems last year and now this year cannot even activate. Thanks.

R

robpaveza

I am unable to connect as well. As a web developer, I took a look at what's going on in the background. TurboTax is trying to connect to https://shopping.turbotax.intuit.com/ and this is timing out. When I click on the "Try Again" button, it first connects to https://accounts-tax.intuit.com/ and then attempts the https://shopping.turbotax.intuit.com/ -- it's the second one that fails.

I'm on Starlink - @Hawken1996 , have you had any success? Are you on Starlink?