Turbo Tax did not file my 2023 Taxes and won't help me

Forum|Forum|1 year ago
January 3, 2025
6 replies
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I have been filing with Turbo Tax for 20 years. I paid for premium last year supposedly to have help when I need it. When I went to start my 2024 taxes, I saw that that 2023 taxes were not filed. I have the email from April stating that Turbo Tax filed them. I had a person helping me who said it would be resolved 3 weeks ago. I had one missed call from TT, with now call number of course. I still cannot get a supervisor or anyone to explain why TT did not file my taxes.

DoninGA

Employee

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Did you received two emails from TurboTax, one for the transmission of the tax return and the other when the IRS either Accepted or Rejected the tax return?

xmasbaby0

Employee

It it turns out that your 2023 return was not e-filed successfully, then you will need to file it by mail now, because e-filing is closed permanently for 2023 returns. Print, sign and date the return in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Cll1

I am dealing with the same exact issue right now! Had the April “you’ve filed “ email but turns out it wasn’t filed.

xmasbaby0

Employee

@Cll1 So you got just the first email----not the second one that told you if the return was rejected or accepted? What does it say in your account? Your account will also show if the return was accepted or rejected. If it was rejected, you need to file it by mail now. E-filing is closed for 2023. Print it, sign and date in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

stephms88

I also filed in April of 2024 and Turbo Tax did not submit my 2023 return. I have the receipt showing I paid for the service & the receipt says it was e-filed. The IRS did not recieved my return last year so I'm not sure why I paid turbo-tax for a service they did not follow through on. I saw the response that we are supposed to recieve 2 emails but it's not common knowledge & obviously I only recieved one. I owed $5.00 last year and I am going to be very upset if I'm penalized. I wish I knew the lack of service from last year before filing with turbo-tax this year. PS handling this stuff is a major hassle because I work night shift & am asleep during "normal business hours". Zero stars Turbo Tax.

Enki

I just discovered the same thing. I filed last April and they never filed my return. Why are we paying for this service if it doesn't actually work? I have to manually do my taxes again for last year to get the information needed to file for this year. Thanks turbotax...

karldiederik

I had the exact same thing happen. I have copies of the emails showing it was complete!

stacbalf

I just went to eFile my taxes on TurboTax and it says that I did not complete my 2023 filing with them last year. I have the email showing I paid for their services. I also owed 2k last year and I paid that too. I haven't been able to get ahold of customer service tonight (maybe because it's Sunday?) but has anyone else had this happen to them?

VolvoGirl

Employee

You would have gotten a letter from the IRS if you paid but didn’t file. Maybe you’re in the wrong account. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

stacbalf

I'm having this same issue and am getting no help. I have seen on Reddit and on this community that this has happened to a lot of people. Were they able to help you print off all of the information you had already put in for 2023? I have the receipt showing that I filed with TurboTax for my 2023 filing.

Cll1

Yes my info was saved but I wasn’t able to proceed and print it out until they sent me the link to the TurboTax 2023 program. They did this instead of a refund for me