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Turbo tax did not send my efile to the IRS last year. I made all of my payments as well. Why did they not send my file?

Forum|Forum|7 years ago
June 4, 2019
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TurboTax Online

Best answer by xmasbaby0

You mean your 2016 return? Something must have gone wrong with your e-file. Either you did not actually go all the way through to the orange button that said "Transmit Return Now" and complete the process, or your tax return was rejected and you did not notice or follow up. At this point, you have to print, sign and mail it.

Online preparation and e-filing for 2016 is permanently closed. You have to download 2016 software and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

X

xmasbaby0Answer

Employee

You mean your 2016 return? Something must have gone wrong with your e-file. Either you did not actually go all the way through to the orange button that said "Transmit Return Now" and complete the process, or your tax return was rejected and you did not notice or follow up. At this point, you have to print, sign and mail it.

Online preparation and e-filing for 2016 is permanently closed. You have to download 2016 software and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

J

John7100

I sent my return in March 2019 (ty 2018) and got a TT email saying it was accepted. The IRS did not get it. I uploaded again with TT in May and another TT email saying it was accepted.
What happened ?

S

sachinoo

Same Issue, I have filed my tax in 2019 march and it said it was accepted but I have never received the amount. When I tried using the IRS website for checking the status it says something wrong with the tax preparer. I am not sire what is going on.

R

ricasansom

May 16th i finished my taxes year 2021.triied to send them on that date but the internet would not send them. so the next day on the 17th i sent them thru you and waited. then i went thru the irs on the web site to find out when i would get my return but no response up to now and one lady said it was sent out to a outside company for review. that was at the end of August. tried again ever week to find out on the web site. then i called the IRS and they said they never received the tax return from May 17th. Respond!!!!

DoninGA

Employee

@ricasansom wrote:

May 16th i finished my taxes year 2021.triied to send them on that date but the internet would not send them. so the next day on the 17th i sent them thru you and waited. then i went thru the irs on the web site to find out when i would get my return but no response up to now and one lady said it was sent out to a outside company for review. that was at the end of August. tried again ever week to find out on the web site. then i called the IRS and they said they never received the tax return from May 17th. Respond!!!!

Did you complete and e-file your tax return using TurboTax? If so, was it accepted by the IRS?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. If there are no emails from TurboTax on your account check the spam or junk mail folders on the account.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

You Must enter on the IRS refund website exactly what is entered on your federal tax return Form 1040. The Social Security number, the Filing Status and the whole dollar amount of the federal tax refund. Look at your copy of the Form 1040 to make sure you entering the information required correctly.

If rejected by the IRS you will have to print and mail the tax return since the 2020 tax return can no longer be e-filed.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.