Question

Turbo Tax Download version wont accept any form of payment

Forum|Forum|2 years ago
March 14, 2024
2 replies
0 views

It's doing it again this year. Turbo Tax download version won't accept any form of payment, at all.

Just got off the phone with the help agent, Jeremy, who said "We're working on it". When asked when the fix would be complete he said "Sometime before April 15"

Your software is GARBAGE. I've spent hours and hours inputting my information and now I can't file. You won't accept payment over the phone either.

I hate TurboTax. Warning to others: Don't use TurboTax - especially the Download Version.

CatinaT1

Try disabling your main internet browsers pop up blocker before getting to the payment page.

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

C

ccosner61Author

CatinaT1,

Thanks for the reply, BUT, Turbo-Tax (download version) still doesn't work. I made the addresses match exactly and it still won't let me pay by credit card.

It also still won't let me pay by taking the payment out of my Federal Return.

This is very frustrating. Last time I called Customer Service they were useless.

M

musitronics

I'm having the same trouble in January of 2025. Been trying for 2 evenings, but keep ending up on their "do-it-online" page. That's it for me. I'll slip over to Staples or Walmart tomorrow and pick up a key to proceed with my downloaded version.