Question

Turbo Tax Fees

Forum|Forum|2 years ago
February 6, 2024
1 reply
0 views

I purchased turbo tax deluxe and upgraded to Premier and under fees it shows that I owe for Premium $169.00 and State for $49.00? Why is the Deluxe program disc that I purchased from BJs not deducted for the Premium amount of $169.00 amount and the Deluxe program includes 1 State download ( print free or e-file for an additional fee). Please expain?

X

xmasbaby0

Employee

We cannot tell from your post which software you are using.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**