turbo tax for windows 11 won't start

Forum|Forum|1 year ago
January 6, 2025
2 replies
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I'm trying to install Turbo Tax Deluxe on Windows 11 but after installing, when I start Turbo Tax the application crashes and then exits. I verified that I have C++ library installed 14.42. I have done a repair of the installation and also uninstalled and redownloaded and re-installed all with the same results.

xmasbaby0

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

al-r-wernerAuthor

After a lot of searching on other forum I came up with a resolution. I uninstalled my already installed version of "Visual C++ 14.40". I also uninstalled Turbo Tax 2024 and then reinstalled.

Once I installed TT 2024, I was shown the screen that indicated that Visual C++ was being installed (which the first time I installed it, did not happen".

Everything works now.

I also noticed that Visual C++ 14.42 IS NOT a replacement for 14.40. The installer need to have 14.40 and not a newer version.

tsanne

Brilliant! I had VC++ 14.40 installed already. But I uninstalled it and redownloaded TT, installed again and it worked. Due to your post, I only had to hunt around and troubleshoot for an hour. Thank you!