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February 14, 2021
Question

Turbo Tax freezes up when moving to the Federal Review

  • February 14, 2021
  • 1 reply
  • 0 views
Turbo Tax freezes up when moving to the Federal Review.  I have tried clearing history and using the Chrome browser.  I have tried on three different computers. Nothing works

1 reply

Cass0317
February 17, 2021

Double check your Federal, the final review can catch a few boxes that need zeros entered on the federal return, then try again. Also if you have not paid your TurboTax fees yet, this could be a hang up. 

  1. Select File in the left menu 
  2. Select View Payment Options on the next screen and select Pay with credit card on the screen after that.
  3. Complete payment by entering your credit or debit card information.
  4. Continue to the Just...more step screen to make sure the Pay With My Refund has been removed. Step 1 should now show that you paid with your credit or debit card.

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