Turbo Tax keeps saying 'not responding' when it is time to review.

Forum|Forum|1 year ago
February 6, 2025
3 replies
0 views

Has anyone had this issue and found a solution? I reinstalled and turned off virus and nothing helps.

LenaH

If you are using TurboTax Online, please also clear cache and cookies. Should the problem continue, finish your return on another browser.

If you are using TurboTax Desktop, please follow the instructions on the page Troubleshoot TurboTax Desktop for Windows issues.

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kuddlekubsAuthor

NONE of this worked. Still 'not responding' and am unable to use to do my taxes. How do I get a refund?

kuddlekubsAuthor

fyi using the desktop version, not online

SteamTrain

Employee

@kuddlekubs

I see this also, (as have several others in another post)

...........when I get to the Final Review "Summary " page....just before the Filing step

(Windows 11 Premier desktop)

Nothing happens when I hit the "Continue"

The top title bar may even grey-out and show a "Not Responding"

BUT

If I just sit back and twiddle my thumbs, or go do something else, it unfreezes on its own.

I timed it at 1min, 10 seconds once....but yours may differ.

70 seconds may not seem like a long time, but in computer time (and our limited patience) it is "Forever"

I have no idea what it's doing in the background, but maybe it's just being painfully slow to do it.....whatever it is.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

kuddlekubsAuthor

SteamTrain - you are the only one who has been able to help me! I waited as you suggested and it 'came back' and I was able to complete the taxes! THANK YOU!

Cbellon

I had this problem, two different error codes, a blank white box & a whole slew of problems. It occurred to me that I have sooo many forms that are no longer used, ie items that are fully depreciated, and when I deleted a goodcportion of them everything worked as smoothly as it should. Even though I have a brand new computer that far exceeds the requirements, the program was overwhelmed with unnecessary data. Try deleting unused old data.