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G
gbgoza3
February 16, 2020
Question

turbo tax keeps shuting down

  • February 16, 2020
  • 3 replies
  • 0 views

I downloaded TurboTax Premier.  I am not sure if I am working online or program on my HP PC. 

 

TurboTax shuts down and I get a message that a problem is found and my file is recoverable.  This has happened 8 or nine times at different points in my tax pre. 

Can you tell me what to do?

    3 replies

    SForrestLO
    SForrestLO
    February 17, 2020

    Try to uninstall and reinstall the software.

    https://ttlc.intuit.com/community/installing/help/uninstall-turbotax-windows/00/25643

     

     

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    M
    minkleyd
    March 22, 2020

    Still keeps shutting down reinstalled it twice ---- shut down at random points in program. 

    cannot have this happening..... Norton shows no problems, as well as spybot.....

    Don <removed> [email address removed]

    Been using Turbo tax for a decade this is the first time this has happened.

    T
    ThomasM125
    March 23, 2020

    There must be a problem with how TurboTax is interacting with your computer. 

     

    You can try clearing the cache on your computer as follows:

     

    https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

     

    Also, if you have another computer available, you can try downloading the program on that computer.

    **Say &#34;Thanks&#34; by clicking the thumb icon in a post**Mark the post that answers your question by clicking on &#34;Mark as Best Answer&#34;
    A
    ALDO1
    April 9, 2020

    I bought turbotax premier at Sams Club.  It is also shutting down at different locations in the program...

    Any ideas on a fix?

    I
    IWantARefundForTT2020CrapFest_
    March 27, 2021

    How Do We Get A Refund For This Crap TurboTax2020 Application?

    M
    mesquitebean
    Employee
    March 28, 2021
    @IWantARefundForTT2020CrapFest_ wrote:

    How Do We Get A Refund For This Crap TurboTax2020 Application?

    TurboTax has a 60-day moneyback satisfaction guarantee for its desktop software (CD/download).  You can use it here:

     

    https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/00/964034

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