Question

Turbo tax made an error on my return. I need to talk to a Turbo Tax agent.

Forum|Forum|6 years ago
July 29, 2019
15 replies
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No text available

Employee

You have not indicated which tax year, which tax return - federal or state. Nor have you indicated what the error is on the return and why you believe it is an error.

M

melw97801

My 2017 Federal return was kicked back by the irs. I had 55,000 in IRA distribution but Turbo Tax entered it as 44,000 distributed but 11,000 rollover. I checked and all five 1099R’s were entered correctly as distributions. Where did TurboTax come with some a rollover?

D

dmertz

Employee

TurboTax reports a rollover when either the user indicates in follow-up questions that the distribution was rolled over or the code in box 7 of a Form 1099-R indicates a rollover (code G) to or from qualified retirement plan like a 401(k). There is no other way to cause TurboTax to include the word ROLLOVER on your tax return.

The IRS will often question a code-G rollover unless a receiving IRA issues Form 5498 to report a rollover contribution or the taxpayer provides explanation for a rollover to a qualified retirement plan (since Forms 5498 are only issued by IRA custodians, not by qualified retirement plans administrators). Some IRA custodians mistakenly use code G for a trustee-to-trustee transfer of a traditional IRA to another traditional IRA, however such trustee-to-trustee transfers are not reportable. It's also possible for an individual to receive a check for a direct rollover payable to the individual's receiving retirement account but the individual somehow causes the rollover to not be completed. In this case the Form 1099-R will show code G when, in fact, the individual caused the transaction to be a taxable distribution instead.

J

jwholman1

I have the same issue. I have been notified by my state that TurboTax has taken a retirement fund rollover and put it on a line indicating it was Military Retirement from the US Armed Forces, my State National Guard or some Railroad Retirement! I have never served in ANY of these! I need to ask TurboTax why this happened to make sure they fix it and it doesn't happen again and the ability to talk to a real person is simply impossible. So annoying!

Critter

Employee

Ok ... so if the IRS caught a mistake and they are correct then agree to their changes & pay your tax bill.

Now as to the TT error ... file an accuracy claim :

Any calculation errors on the part of TurboTax are covered under the Accurate Calculation Guarantee. TurboTax will pay any penalties and/or interest due to a calculation error but not any taxes owed. The Guarantee does not cover any user entry errors or omissions.

See this TurboTax support FAQ for the 100% Accurate Calculation Guarantee - https://ttlc.intuit.com/questions/2566201-what-is-the-turbotax-100-accurate-calculation-guarantee

See this TurboTax support FAQ for submitting a claim - https://ttlc.intuit.com/questions/1901269-how-do-i-submit-a-claim-under-the-turbotax-100-accurate-ca...

See this TurboTax support FAQ for documents needed to submit a claim - https://ttlc.intuit.com/questions/1901060-what-documents-do-i-need-to-submit-a-claim-under-the-turbo...

J

jeb41e

The amount of withholding was too much. The error was that on my return the total amount was posted as 22,322. The error was that the amount posted was 4,437. plus 4,437. (one time too much), plus 13,448. for

the total of 22,322. The total should have been 17,885. (4,437 plus 13,448).

IRS caught the error and I have sent them the correct figures. However they are still holding my refund which

should be 5,814. instead of the incorrect figure on my return of 10,251.

JOHN E. BUCHANAN. [social security number removed]. [email address removed]. [phone number removed]

J

jeb41e

The amount of withholding was too much. The error was that on my return the total amount was posted as 22,322. The error was that the amount posted was 4,437. plus 4,437. (one time too much), plus 13,448. for

the total of 22,322. The total should have been 17,885. (4,437 plus 13,448).

IRS caught the error and I have sent them the correct figures. However they are still holding my refund which

should be 5,814. instead of the incorrect figure on my return of 10,251.

JOHN E. [social security number removed]. [email address removed]. [phone number removed]

2018. FEDERAL RETURN

W

wino5200

My 2018 tax return was re-assessed and I had to pay an extra $1050.00 with a $32.00?? penalty. It had something to do with my Investment income from the Bank of Montreal. You have access to my 2018 Canada Revenue account. Please review. How did this happen and who is responsible to pay the penalty?

DoninGA

Employee

@wino5200 wrote:

My 2018 tax return was re-assessed and I had to pay an extra $1050.00 with a $32.00?? penalty. It had something to do with my Investment income from the Bank of Montreal. You have access to my 2018 Canada Revenue account. Please review. How did this happen and who is responsible to pay the penalty?

Are you referring to a Canadian tax return for 2018? If so, you are on the wrong website. This is the TurboTax US forum.

Go to this TurboTax Canada website for support - https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

R

Rmailperson

Hi

My name is Malvern Brandow. I got married to Gladys Brockitt and attempt to do a joint return. I help her file with Turbo Tax last year and noticed that her return on lines 4b and 5b are zero. Is that right. Does she need to amend her 2019 return.

Also on my 2019 return I keep getting letters from the IRS that I owe them $72. I have sent them several letters and my bank statement where they deducted tat amount. Can you help with this also. Once these matters are corrected, I can continue filing my joint return this return.

Thank you,

Malvern Brandow

VolvoGirl

Employee

Did she get any 1099R? On 2019 1040 line 4b is the taxable amount of IRA withdrawals. Did she take any IRA withdrawal or conversions or rollover? It's possible to have zero taxable amount. It might also say ROLLOVER by line line 4b.

Line 5a and 5b are for Social Security. Did she get a SSA-1099?

Up to 85% of Social Security becomes taxable when all your other income plus 1/2 your social security, reaches:

Married Filing Jointly: $32,000

Single or head of household: $25,000

Married Filing Separately: 0

However you each filed in 2019 should not affect filing 2020. Don't know about the bills from the IRS. You have to ask them. Could it be interest for paying the tax due late? If the IRS changed your return the letter should say what the changed. There should be a LTR or CP # up at the top. What is it? Or is it from your state? Maybe a state tax due didn't get paid.

Here's some general info on getting married. Did you both use Turbo Tax last year?

You can not transfer from or combine 2 returns or accounts. Just pick the return for the spouse that has the most complicated return to enter or has any depreciation or business or more investments. Or use the account for whoever you want to be listed first going forward (by the way you can not change the order of the names). Then add the other spouse's name, ssn and info to it.

You should usually file a Joint return which is only 1 return combined for the both of you. Make sure to stick with this one account for the future. Just ignore the other spouse's account.

Getting Married FAQ

https://ttlc.intuit.com/community/tax-filing-status/help/what-does-getting-married-mean-for-my-taxes/00/1756642

And info on Getting Married…..

http://turbotax.intuit.com/tax-tools/tax-tips/Family/Getting-Married/INF12006.html

Is it better to file Joint or Separately?

https://ttlc.intuit.com/questions/1894449-is-it-better-for-a-married-couple-to-file-jointly-or-separately

Compare Joint to Married Filing Separately

https://ttlc.intuit.com/questions/2895312-how-can-we-compare-married-filing-jointly-with-married-filing-separately

R

Rmailperson

Thank you for your help.

In 2018 my wife filed a 1099R and a SSA-1099. It was prepared by a tax service. on that return line 4a is blank and line 4b has an amount just over 16,000, With her Social Security 5a is filled in and 5 b is filled in also with her taxable amount.

Now here is the problem, her last years Turbotax return , I filled in the 16,00 amount on 4a and the Social Security amount on 5a and when I filed my return lines 4b and 5b amounts were both zero.

Somewhere a mistake was made. Before I file this year, I would like to make sure I do it right. Since it seems to concern last years Turbotax filing, what is the best way to get help with this?

.The other problem was that on my last years [removed], $72 was deducted from my account confirmed by Turbotax and four months of bank statements, The letter from the IRS say they were unable to process, but they did and the money was not returned to my account. I sent out my third letter and documentation to them last week. I hope this time it works.

Thank you

C

cm915926

I made an error on my return and can not locate it anywhere, i did not receive confirmation that is was e-filed and I need to fix it before sending it to Canada Revenue Agency

DoninGA

Employee

@cm915926 wrote:

I made an error on my return and can not locate it anywhere, i did not receive confirmation that is was e-filed and I need to fix it before sending it to Canada Revenue Agency

This is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

T

tgchu1

I used turbotax to file my 2021 tax. The software calculated that I will get about $1,500 for my Indiana tax return. However, state government sent me a letter saying the calculation was incorrect and I am getting about $1,000. Is there a way to fix this?

D

dianne516

Regarding my 2020 Federal return. Turbo Tax did not ask me about my social security income. They just inserted my working part time job income. I ended up pushing the "file my return" button as a result. I am so upset over this issue.

I have already received my Federal refund. I need to get this corrected so that I can file my State of Wisconsin return before the April 15th deadline.

I have no idea how this can be fixed. Please call me at [phone number removed]. Or schedule a time to work with me on this. [email address removed].

JB51

Corrected message....there is an error in my federal tax claim per letter from IRS. Please call me to confer.

thank you

Jacqueline Brown

[phone number removed]

S

sozweb1

Turbo tax did not include my 1095-A Health Insurance Marketplace info for 2020 tax return

J

JotikaT2

Did you enter your 1095-A information into TurboTax when preparing your return?

It should have been entered as follows in the Federal interview section of the program.

Select Deductions & Credits
Scroll down to All Tax Breaks
Select Medical
Select Affordable Care Act (Form 1095-A)

If you entered it as above, TurboTax will generate Form 8962 for the Premium Tax Credit, if applicable.

Form 8962 is not required to be filed if your return has any Excess Advanced Premium Tax Credits. The only time you would need to include Form 8962 in your 2020 income tax return is if you are claiming a Premium Tax Credit.

Reconciling premium tax credit

If you received a notice asking you for Form 8962, you can follow the instructions in the following help article to create Form 8962 in TurboTax and submit with your Form 1095-A.

How to generate Form 8962 to submit to the IRS as requested

@sozweb1

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