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November 29, 2024
Question

Turbo Tax Premiere 2024 will not install (Windows 11)

  • November 29, 2024
  • 4 replies
  • 0 views

After purchasing Turbo Tax 2024 Premere, getting the download file from both Amazon and Turbo Tax, the program will not install.  The screen that shows allow changes to this computer comes up, but that's as far as it goes. (Windows 11).  

4 replies

VolvoGirl
Employee
November 29, 2024
mikepiloAuthor
December 2, 2024

There appears to be a problem with Turbo Tax 2024 installing on Windows 11 Pro.  The steps in the link were tried but did not help.  I spent considerable time on the phone with the Turbo Tax Help folks.  They tried, but the issue was not reolved.  I was able to do the install on a Windows 10 laptop instead.  Hopefully Turbo Tax will address the apparent incompatability issue with Windows 11 Pro soon.

December 3, 2024

I have the same issue and after about 5 hours of stopping virus software, firewalls, VPN's, etc. etc. with multiple restarts, I'm questioning my loyalty to Intuit at this point.

mikepiloAuthor
January 4, 2025

One more update.  Problem resolved!! After successfully installing Turbo Tax Premier 2024 on another person's Windows 11 Pro computer, I contacted Turbo Tax Support again.  Obviously, the problem wasn't with Windows 11 Pro, but the problem was with something on my computer that prevented the program from installing.

This time, the agent I worked with had me create another account on my Windows 11 Pro system, then download Turbo Tax 2024 to that new account.  It worked!!

I thought I'd have to work from that new account, but, somehow, Turbo Tax was now also available on my original account!  Can't say I fully understand what happenned here, but all is well,  Turbo Tax installed and working as needed.

January 14, 2025

I'm using Windows 11 Home and a 64 bit system. Can't install TurboTax. It downloaded and the Extracting File runs but stops after that. Spent hours w/TurboTax trying to fix. Finally gave up and received a refund. Anyone know what TurboTax has done to fix the issue? I've used TurboTax for many years and would still like to use.

 

 

mikepiloAuthor
January 14, 2025

I created a new user account (Settings/Accounts/Other Users/Add Account), then was able to download the file (per my previous post).

March 14, 2025

To get the Windows_PC_TurboTax_Download exe to run on your computer (WIN PRO 11 in my case) .

Step 1 - Download to your computer

Step 2 - Click on the downloaded exe and try to install it.

Step 3 - Watch as Windows works (hourglass) and then nothing.

Step 4 - Try all the crap suggestions out there and the TT help suggestions.

Step 5 - Have a coronary and a fit of rage as nothing works. No messages, No nothing.

Step 6 - Realize that Windows is a pain and finally do the following.

Step 7 - RIGHT click on the TT download and then LEFT click on PROPERTIES.

Step 8 - On the GENERAL tab look at the bottom and you may see...............................

Step 9 - Security: 

This FILE CAME FROM ANOTHER COMPUTER and MIGHT be BLOCKED to HELP PROTECT This COMPUTER. 

Step 10 - RIGHT click the BOX next to Unblock text and watch it disappear.

Step 11 - Click the Close (X) in the upper right-hand corner.

Step 12 - DOUBLE RIGHT click the TT download exe and watch it work.

Step 13 - Click YES to Allow program to make changes.

Step 14 - If the TT install shield says MS visual C++ is needed the Click INSTALL button 

Step 15 - Watch as program is installed.

Step 16 - Get the Intuit TT License agreement Window and click to accept. Press Next. 

Step 17 - You got it from here. Install as you see fit.

 

You're Welcome.

March 14, 2025

To get the WindowsPC_TurboTaxDownload exe to run on your computer (WIN PRO 11 in my case) .

Step 1 - Download to your computer

Step 2 - Click on the downloaded exe and try to install it.

Step 3 - Watch as Windows works (hourglass) and then nothing.

Step 4 - Try all the crap suggestions out there and the TT help suggestions.

Step 5 - Have a coronary and a fit of rage as nothing works. No messages, No nothing.

Step 6 - Realize that Windows is a pain and finally do the following.

Step 7 - RIGHT click on the TT download and then LEFT click on PROPERTIES.

Step 8 - On the GENERAL tab look at the bottom and you may see...............................

Step 9 - Security: 

This FILE CAME FROM ANOTHER COMPUTER and MIGHT be BLOCKED to HELP PROTECT This COMPUTER. 

Step 10 - RIGHT click the BOX next to Unblock text and watch it disappear.

Step 11 - Click the Close (X) in the upper right-hand corner.

Step 12 - DOUBLE RIGHT click the TT download exe and watch it work.

Step 13 - Click YES to Allow program to make changes.

Step 14 - If the TT install shield says MS visual C++ is needed the Click INSTALL button 

Step 15 - Watch as program is installed.

Step 16 - Get the Intuit TT License agreement Window and click to accept. Press Next. 

Step 17 - You got it from here. Install as you see fit.

 

You're Welcome.