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Turbo Tax - Wages and Income looping between questions

Forum|Forum|4 years ago
January 30, 2022
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I'm using Turbo Tax Premier 2021. I keep looping between questions in the Wages and Income section. First question "Did you receive a Form 2439 for 2021?" (No), [2] "Any straddles or Section 1256 contracts?" (No), [3] "Incentive Stock Options" (No), [4] "Did you sell any investments in 2021?" (No), and finally [5] "Did you have investments losses you couldn't claim in 2021?" (No)......then it starts over with the first question, "Did you receive a Form 2439 for 2021?" and keeps looping between these questions with no way to break the loop.

Best answer by JulieS

I was able to replicate this loop by choosing "Visit all" in the Investment income section.

You can break out of this loop by clicking on Wages and Income in the upper left corner after you have entered all of your information for this section. Next choose, "I'll choose what I work on," the on the right.

You can then proceed to the next section, Retirement Income by scrolling down to it and selecting Visit all, or picking a specific topic.

M

MoniqueLO_

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S

segerri

I am having the same problem with the desktop version and clearing cookies doesn't have any impact. I updated Turbotax today so there aren't any outstanding updates. Any ideas or fix?

J

JulieSAnswer

I was able to replicate this loop by choosing "Visit all" in the Investment income section.

You can break out of this loop by clicking on Wages and Income in the upper left corner after you have entered all of your information for this section. Next choose, "I'll choose what I work on," the on the right.

You can then proceed to the next section, Retirement Income by scrolling down to it and selecting Visit all, or picking a specific topic.

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