Turbo Tax will not allow me to e file my NYS return. NYS says that it is Turbo Tax that is preventing this. Anyone understand what is in the way??

  I genuinely appreciate the effort to solve my issue, but it was misunderstood. Turbo Tax WILL efile the federal return but not the NY return. And I still do not know why. No one can give me an answer. My NY return is no different than the one I filed for the past few years.

You may be experiencing an issue if one of your W-2's has a 414(h) in Box 14. TurboTax content developers have identified this issue and found a solution that will allow you to e-file your New York State return. 

Please follow the steps below:

1. Open your return.
2. Search W-2 with the magnifying glass tool at the top of the page.
3. Click the Jump to W-2 link at the top of the search results.
4. Click Edit next to your W-2.
5. Scroll down to Box 14.
6. For the Box 14 entries with category New York IRC 414(h) NY tax exempt, enter the letters NOT directly after your existing description input. Please do not include a space
7. Click Continue
8. Click File on the left hand side.
9. Click Start next to Get ready to save and file your returns.
10. Click Change next to 2020 New York Return.
11. Select e-file and continue.

A full update will soon eliminate this error, but this was the provided instructions until that is complete. 

@ac120374

@raw2811

@NYSLMT

@MD-54 You're posting on an old thread. Do you have a specific question we could answer for you? If so, please reply to this thread for further assistance.

Let's try a couple things to see if we can get this return filed.  First let's clear your history and cookies.  Sometimes the computer is just caught in a loop.

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Related Information:

• How do I delete cookies?

If the above does not work we will try to re-activate the account again to be able to file the NY return.

Follow these steps to Add a State:

To access your tax return after you've e-filed it or printed it as part of mailing your return to the IRS:

1. Sign in TurboTax.
2. Select Tax Home from the menu.
3. Scroll down to Your tax returns & documents.
4. Select 2022, and then select Add a State (you're not actually adding a state, this just gets you back in).

I hope this works for you.  Please come back to the forum if you are not able to file the NY return.