Question

Turbo tax will not let me sign in even when I successfully updated my password.

Forum|Forum|7 years ago
June 3, 2019
4 replies
0 views

I have my sign in ID and successfully changed my password and now Turbo Tax will not let me sign in. It reverts back to sign in screen when I try to sign in.

TurboTax Deluxe Online

K

KatrinaLO

To access your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318

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R

reddfoxx1963

Turbo tax will not let me sign in even when I successfully updated my password

B

BillM223

@reddfoxx1963 Did you try the steps that KatrinaLO gave above for account recovery?

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M

miss_mahogany22003

Yes, and the problem still exist. After following the instructions given above, all it does is take you back to the home page and keep asking for a password! You click on any link to recover and the web page spins and takes you back to the very beginning. I am unable to log in and unable to change my password.

5

503ntens87

Every time i try to go log in it tells me to many trys try back in 15 minutes so i do says same thing even after changing password

A

Annmoorer

Turbo tax will not let me in even when i successfully updated my password.

SusanY1

Try clearing your internet browser's cache & cookies before trying again (or try a different browser.) This seems to work for most users. You can clear these from your browser's settings.

For Google Chrome you can also use the keyboard shortcut Ctrl+shift+delete.

@Annmoorer

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