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M
mdube2
April 13, 2025
Question

turbo updates not working on windows 11

  • April 13, 2025
  • 1 reply
  • 0 views
No text available

1 reply

JohnB5677
JohnB5677
April 13, 2025

Please try the following steps

  1. Log out of Turbo Tax.
  2. Clear your cache and cookies
  3. Delete Cache & Cookies
  4. Close Turbo Tax 
  5. Shut down the computer
  6. Re-start your computer
  7. Re-open the browser and log back into Turbo Tax.
    • You can also try a different browser as well,

If none of the above steps resolve the issue, 

 

Please contact the TurboTax Support Phone Number

 

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M
mdube2Author
April 16, 2025

What does the browser have to do with the actual Turbo Tax software?

SteamTrain
SteamTrain
Employee
April 16, 2025

@mdube2 

 

Some Windows updates were issued last week.

IF partially installed, they are known to block TTX updates.

Check again for your Windows updates and reboot even if there are none remaining to be installed.

 

Still no go??

Download and install the "Manual Update"  (takes time, so go wash some dishes for awhile once you start it).   

 

Manually Update TurboTax for Windows Software

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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