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April 9, 2025
Question

TurboTax

  • April 9, 2025
  • 1 reply
  • 0 views

Purchased an online download for Premier TurboTax desktop.  The url they gave me is http://installturbotax.com .  It does not connect.  I do not get an error message.  I have checked all security on my computer.  No blocks.  They sent me the code.  They will not refund.  Need help to get signed in.

    1 reply

    Employee
    April 9, 2025

    That link you provided actually redirects to this one where the product selection is made:

    https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

     

    Do you have any better luck if you use that direct link to the product selection page to get your installation file?

    If you are using a VPN, you may have to temporarily disable the VPN.