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June 5, 2019
Solved

TurboTax 2016 for Mac crashes when asking about Direct Refund or Check by Mail. Removed and reinstalled. Still crashing. Are there any fixes?

  • June 5, 2019
  • 1 reply
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Best answer by macuser_22

That is a incompatibility with Mac OSX 10.13 that did not exist when TurboTax 2016 was released so it will not be fixed. It has to do with the way OSX 10.13 handles the instructions to open the screen that Apple changed.

The workaround, if you want direct deposit or debit is to not press any button, but to switch to the forms mode, and on the Info Wks part V, manually check direct deposit or direct debt box, fill in the bank routing and account number and return to the interview - the screen will now be opened with the bank information.

If you want a mailed check, then that is the default. Again switch to the forms mode to be sure then both direct deposit and debit boxes are marked no.

Use the File -> Print -> Print for filing and print, sign and mail the return. There is no need to return to the interview since the next screen when you want a check mailed is an option to add "Audit defense for $59.99" and then to print for filing.

[If you do want to purchase Audit Defense, I suggest purchasing directly from https://intuit.taxaudit.com/ ]

https://ttlc.intuit.com/questions/4139594-turbotax-mac-turbotax-2016-becomes-unresponsive-after-upgr...

1 reply

macuser_22
Employee
June 5, 2019

That is a incompatibility with Mac OSX 10.13 that did not exist when TurboTax 2016 was released so it will not be fixed. It has to do with the way OSX 10.13 handles the instructions to open the screen that Apple changed.

The workaround, if you want direct deposit or debit is to not press any button, but to switch to the forms mode, and on the Info Wks part V, manually check direct deposit or direct debt box, fill in the bank routing and account number and return to the interview - the screen will now be opened with the bank information.

If you want a mailed check, then that is the default. Again switch to the forms mode to be sure then both direct deposit and debit boxes are marked no.

Use the File -> Print -> Print for filing and print, sign and mail the return. There is no need to return to the interview since the next screen when you want a check mailed is an option to add "Audit defense for $59.99" and then to print for filing.

[If you do want to purchase Audit Defense, I suggest purchasing directly from https://intuit.taxaudit.com/ ]

https://ttlc.intuit.com/questions/4139594-turbotax-mac-turbotax-2016-becomes-unresponsive-after-upgr...

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 5, 2019
thanks for quick response.  the info was what I needed to complete return.